Frequently asked questions

An eSIM is a digital SIM already built into your phone. Instead of swapping plastic cards, you scan a QR code and a travel data plan installs in about a minute. Your physical SIM stays in the phone, so you keep your number for calls and SMS while using FreeSim for data.

Install as soon as you receive the QR code, ideally over Wi-Fi at home. The plan's validity only starts when the eSIM first connects to a supported network at your destination — installing early costs you nothing.

Open your dashboard on freesim.travel with the email you used at checkout. You'll see every eSIM with remaining data, expiry date and top-up options in real time.